NOVA Corporation

Senior Technical Writer

US-OH-Dayton
2 weeks ago
ID
2017-2312

Corporate Overview

DDC IT Services, LLC (DDC-ITS) is SBA 8(a) SDB certified a company dedicated to solving IT business problems for three major markets: Federal, Commercial and Tribal. DDC-ITS is 100% owned by the Navajo Nation and has been in business since 2011. Our focus is on the ever-changing world of Cyber Security with respect to staffing for building and securing networks and enterprise applications. Another focus is to provide businesses with the Hardware & Software to meet their needs. We both sell and implement complete business solutions.

 

DDC IT Services will accommodate individuals with disabilities that need assistance applying for open positions.

 

DDC IT Services is an equal opportunity/affirmative action employer subject to the Navajo Preference in Employment Act.

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements and consistency
  • Produce high-quality documents that meets applicable standards and is appropriate for its intended audience
  • Document core product specifications, standard operating procedures, use cases, requirements, and technical designs
  • Create process flow, networking, and infrastructure diagrams as requested
  • Maintain the information architecture we have already created with SharePoint
  • Work with technical staff to make products easier to use and thus need fewer instructions
  • Organize and write supporting documents for meetings with the US Government.
  • Standardize content across platforms and media
  • Gather usability feedback from customers, designers, and manufacturers
  • Revise documents as new issues arise
  • Responsible for producing, maintaining, enhancing, and updating technical and non-technical software development program documentation.
  • Shall prepare and maintain the following documents, including, but is not limited to, the following:
    • Gant charts;
    • System documentation;
    • Certification and Accreditation;
    • Operating instructions/processes and user guides;
    • Standard operating procedures;
    • Operation Level Agreements /Service Level Agreements (OLAs/SLAs); and
    • Service Catalog descriptions and appendices

Qualifications

  • Bachelor’s degree and two years relevant experience or HS Diploma and six years relevant experience.
  • Position located at DDC-ITS Dayton office at Wright Patterson AFB
  • Clearable
  • Agile Development experience a plus

Certifications Required

none

Education Requirements

  • Bachelor’s Degree

Certifications Preferred

none

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