Dine Development Corporation

  • Tier II Application Support Engineer

    Job Locations US-VA-Herndon
    Posted Date 1 month ago(10/19/2018 9:23 AM)
    ID
    2018-2481
  • Responsibilities

    The ideal candidate will possess the ability to:


    • Resolves most complex Tier 2 tickets for specific Department of State applications.
    • Performs problem resolution on the telephone with users or via E-mail.
    • Walks the user through a series of steps to determine problem and classify level, priority and nature
    • of the most complex problems and systems.
    • Provides advanced technical advice and guidance on installation, adaptation, configuration or
    • enhancement of hardware and software.
    • Possesses a wide range of in depth skills and knowledge in computer hardware and software as
    • well as networking systems in use at customer sites.
    • Provides expertise for the resolution of technical problems, troubleshoots products and modifies
    • products to customer requirements.
    • Ability to quickly analyze data and perform necessary actions to resolve issues including scripting,
    • server restarts.
    • This position provides 7/24/365 coverage for the customer.

    Qualifications

    MUST BE A U.S. CITIZEN WITH A SECRET CLEARANCE

     

    • 5+ years of technical support experience
    • Highly developed customer service skills
    • Ability to research and resolve highly technical and user related issues
    • Ability to communicate effectively with other technical staff located around the globe
    • Demonstrable skills in SQL and TOAD in an Oracle environment

     

    Preferred Skills -Technical support experience in Department of State 

    Certification Requirements: ITIL v3 Foundation

    Certifications Required

    ITIL v3 Foundation

    Certifications Preferred

    none

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